FAQ

Questions about working with us

Find answers about our services, MoonRouter, getting started and billing.

Services & MoonRouter

What does AI Organizer do?

We provide cloud services, AI model access and AI deployment. You can discuss one service or a combination. Explore our three service areas.

How is MoonRouter related to AI Organizer?

MoonRouter is our AI API gateway product. It provides model access for developers and product teams. Visit MoonRouter ↗ for product details.

Should I use MoonRouter or contact your team?

Explore MoonRouter if you want to use the model gateway. Contact us to discuss cloud services, an AI deployment or requirements that need an individual proposal. Our AI model access page explains the two paths.

Getting started

Can we keep our existing cloud accounts?

We review your current setup before recommending an approach. Whether an existing structure can be used depends on the platform, access and service requirements. See Cloud services.

What does an AI deployment include?

The scope may cover a pilot, workflow integrations, access configuration and handover. Deliverables and acceptance criteria are agreed for the project. See AI deployment.

How soon can work begin?

Timing depends on scope, system access, dependencies and team availability. The proposed schedule is agreed during scoping; contact us with your requirements and preferred timeline.

Billing

How are prices and payment terms agreed?

AI Organizer services are quoted according to the requirements and scope. Your quotation states the applicable fees and billing arrangement. MoonRouter uses prepaid balance and usage-based deductions under its product terms and your order. See Billing & payments.

Who will invoice us?

The company named in your quotation issues your AI Organizer service invoice. The Company page lists the entities and default arrangements. For a payment question, contact us with your invoice number.

Data & support

Can we discuss confidentiality and security requirements?

Yes. Share any NDA, access, data handling or security review requirements when discussing the service. Read our security and data handling approach.

Who should we contact with a question?

Write to sales@aiorganizer.ltd. For an existing engagement, include the project or invoice reference so the question can be directed to the relevant contact.

Have another question? Email sales@aiorganizer.ltd.