Security and data handling
Understand how access, data and third-party services are considered when you work with us.
Start with the service boundary
Cloud management, an AI deployment and an API gateway involve different systems and data flows. For an engagement, we agree which accounts, systems and information are in scope and what access the work requires.
Cloud services
The cloud platform and your projects host the resources. Our agreed responsibilities cover the commercial or operational work set out in your scope.
AI deployment
Your project scope identifies the systems, information and model services involved, together with the access and acceptance requirements.
Access and confidentiality
We agree the access required for the work and use customer accounts and projects where the architecture allows. Customer project information, usage and billing are handled separately.
Information provided for an engagement is used to deliver that service. Confidentiality requirements, including an NDA where needed, are addressed as part of the engagement.
Model services and MoonRouter
Model requests may be processed by third-party providers selected for the service. The provider, data handling and architecture requirements should be considered for your particular workload.
MoonRouter publishes its own product security and usage information. Review that information alongside the requirements of your application on the MoonRouter website ↗.
Information for your security review
If you need to review a specific control, data flow, access arrangement or document, send us the requirement. We will confirm the information available for the proposed service before you commit.
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